GHD hair straighteners can be repaired for £25.94
We are open and operating normally and have been since the start of the Covid 19 outbreak back in March 2020.
If you are unable to get out to post your irons in for repair the Royal Mail have a new service that can help. Your local postman can collect a parcel or letter from you whilst carrying out their normal delivery round. The cost is 72p on top of the normal postage fee. You pay the Royal Mail on-line and print off your own label. You can arrange that HERE
The usual size for a pair of GHDs would be a Small Parcel. The weight is normally 500 grams.
If you wish to send your Hair Straighteners away for repair then we can offer a complete hair straightener repair service for the GHD brand.
The flat rate of £25.94 includes all electrical parts, plastic plate mounting parts, labour, packaging and UK return postage (i.e. UK return postage is not extra, as it is included in the £25.94 price!). Repair orders that are being returned to a European member country are charged an additional £15 for Royal Mail "International Tracked & Signed" postage.
The only things that are not included is if a replacement arm or ceramic plate is required, for example if the hinge is broken or damage has been done by the customer during a failed attempt at repair. Replacement arms will be charged at £15. Before purchasing the replacement arm fee please email us with, your model number, which arm is broken and what colour the arm is so we can check stock.
Ceramic plates are charged at £15 each and are changed only if the customer has requested them to be changed. Please email us before purchasing the ceramic plate fee with details of the model and colour of the ceramic plate so we can check we have stock.
Other than that there are no extra costs to do a repair.
Model numbers can be found on the label on the inside of the arm opposite the on/off switch.
All genuine GHD models can be repaired including:
- Pre Mk3
- SS (wide plate)
- SS2 (wide plate)
- MS (narrow plate)
- SS4.0 (wide plate)
- Mk IV
- MS5 (narrow plate)
- SS5 (wide plate)
- SC5 Contour
The GHD Gold S7N261 & S7N421 Max model can be repaired using the GHD Gold & Max Repair service
The Mk6.0 Eclipse, Platinum S8T261, Platinum S8T262 models cannot be repaired (see photos above). If your irons have the word Platinum written on each arm they can not be repaired.
The Mk6 Eclipse and Platinum models are not currently repairable by anyone and have been designed to be a throw away item unfortunately.
All repair work comes with a 3 month return to us warranty against the same components failing again and includes a comprehensive PAT test. To see our PAT paperwork have a look at a the additional images - you will see Trevor's Certificate of training and calibration certificate.
We aim to return 95% of all irons within 24 hours of receiving them.
Your GHD's will be returned using the Royal Mail's 1st Class service with on-line delivery confirmation in the UK and International Tracked & Signed service in the EU.
|For Customers in New Zealand and Australia, please visit our New Zealand Based GHD Repair Service|
Covid 19 Information.
Despite the Covid situation we are able to receive irons for repair, process them and then return them to customers. Royal Mail and all other delivery companies are now self signing the PDA when they deliver items to us.
For those of you who can't or do not want to go to the post office during this current health crisis we suggest using a courier service like Hermes or Parcel Monkey who will collect from your home address. For your guidance, a pair of GHDs will fit into a Jiffy bag of around 260mm X 300mm and will be around 60mm thick. The weight will be around 550-600 grams.
The process for sending your straighteners for repair involves three simple steps:
Purchase this item from our shop. You will then receive an order reference number via email. If the email does not appear within a few minutes of ordering, please check your spam folder or drop us an email.
Pack your GHDs in a jiffy bag with some bubble wrap so that they don't get damaged in the post. Try to keep the plug away from the plates as the metal pins can easily damage the coating. Include a copy of your order number (a print out of your order confirmation email would be ideal) or print and complete this PDF form.
Please see the bottom of this page for our packing guide video.
Please do not send irons in their original (heavy) boxes/soft cases or with any accessories as these increase the cost of the postage and we are unable to return them without charging a little extra for the increased postage.
Pop the package in the post to the following address:
284 Newton Road
We recommend you use a delivery service with proof of delivery or a signature on delivery, like Royal Mail Signed For or similar courier companies.
During the cold winter months your irons may be very cold when they are returned by the Royal Mail.
Please allow them to warm up to room temperature before use.
We replace the original R8/R11 MELF resistors in Mk4 and Mk5 irons on every pair, as we know they will fail at some point if they are not changed to a improved and reliable type.
- If your cable needs replacing we may need to replace it with a black cable (rather than a colour matching cable). Sadly Purple and Pink cables are not available.
- We are unable to repair the GHD Mk6.0 Eclipse, Platinum S8T261, Platinum S8T262 irons.
- We have kept the cost of this repair service to the minimum possible which means unfortunately we are unable to accept discount codes on this item.
- In the unlikely event that your GHDs are beyond repair you will be refunded in full or you will be offered an alternative.
- Please do not send in non repairable models or fake GHDs - they cannot be repaired using this service and you will be charged for handling and return postage costs, currently £10 in the UK, £15 for EU countries. If you suspect that your GHDs could be fake then please contact us and we should be able to tell you. Or view our Guide to Fakes video HERE.
How do I know you are genuine and will do a good job?
We are a professional outfit who operate from a dedicated workshop. We don't do the repairs in the spare bedroom like some people advertising their services online! We have various ways for customers to post feedback on our services - via TrustPilot or by adding reviews to products on our shop (check the reviews tab just below the product image above). All this feedback is unprompted from happy customers!
Does your service include a PAT Test?
Yes! Click on the Additional Images tab above to see copies of our training certificate.
How long will it take?
Your irons should be returned to you within 3-5 working days from the day you post them and often quicker. e.g. You send them to us via 1st class post on a Monday, we get them on Tuesday, repair and test them overnight, they are posted Wednesday morning so they are back with you on Thursday. Return postage for EU repairs may take longer.
Can I pay with Paypal?
Yes - order the repair via our shop and you can choose to pay with Paypal.
I'm not in the UK - can you send my GHDs back to an overseas address?
We are no longer offering repairs to EU or overseas customers. Perhaps you can send your irons in to us via a friend or family member who lives in the UK? We can only return irons to a UK address.
If you are in New Zealand/Australia please see our local sister website that offers a similar repair service.
Do you close for Christmas and the New Year?
We are Closed on Christmas Day and Boxing Day only.
How to wrap your irons
GHD Repair Service
- Product Code: repair_service
- Availability: In Stock