Delivery / Shipping Information
Order Dispatch Times
We strive to provide a speedy delivery service whenever possible and like having happy (straight haired) customers. Therefore orders are normally dispatched next working day or faster. If you are in a real hurry, then please add a comment to that effect when you check out and we'll try to make sure delivery is as quick as possible.
If you spend £4 or more then postage is free. Otherwise a £2 postage fee will be added when you check out your shopping cart. Shipping in the UK is done using Royal Mail 1st class post.
Your order should arrive within 2 working days of you receiving notification via email that your order has been completed. If your order does not arrive, please let us know.
Due to Brexit we have paused our European repair service and can only repair irons sent from and returned to addresses in the UK.
We do however ship spare parts worldwide.
For all countries shipping is done via Royal Mail Tracked, Signed or Tracked and Signed (depending on the country) and prices are as follows:
| Order Value || Shipping Cost |
|Less than £25||£11|
|£25 to £50||£15|
|£50 to £100||£20|
Please be aware that import duties, taxes and postal service charges may be payable on international orders shipped from the UK. These are out of our control and will need to be covered by the recipient.
Delivery times on international orders can vary. European deliveries normally take around a week but can sometimes take up to three weeks. Destinations further afield can take longer - typically 2 weeks, but sometime 3 weeks. Please do get in touch with us if you are worried where your order might have got to. Unless it has been sent via Tracked and Signed we are unable to provide tracking details, however we can give you a prediction on when you can hope to receive it.
If you have any problems getting a shipping price for your order, please get in touch with us via email - firstname.lastname@example.org