Delivery / Shipping Information

Order Dispatch Times

We strive to provide a speedy delivery service whenever possible and like having happy (straight haired) customers. Therefore orders are normally dispatched next working day or faster. If you are in a real hurry, then please add a comment to that effect when you check out and we'll try to make sure delivery is as quick as possible.

UK Shipping

If you spend £4 or more then postage is free. Otherwise a £2 postage fee will be added when you check out your shopping cart. Shipping in the UK is done using Royal Mail 1st class post.

Your order should arrive within 2 working days of you receiving notification via email that your order has been completed. If your order does not arrive, please let us know.

International Shipping

Due to the uncertainty of Brexit we have paused our European repair service. We offer repairs to European return addresses. Orders that include a repair service product will be charged £15 for return shipping. We do not offer repairs beyond Europe. Therefore if you add a Repair Service to your basket and provide a non European shipping address, then you will not get any shipping options.

We do however ship spare parts worldwide.

Unfortunately we've had to temporarily suspend our low cost Airmail shipping option, as we're seeing a lot of orders going missing, presumably due to the reduction in passenger flights caused by the Covid-19 pandemic. Therefore we are shipping all international parts orders via the Royal Mail Airmail Tracked service.

For Australia, Austria, Balearic Islands, Belgium, Canada, Canary Islands, Denmark, France, Germany, Gibraltar, Ireland, Luxembourg, Netherlands, New Zealand, Portugal, Spain, Sweden, Switzerland and United States of America (USA) shipping is done via Royal Mail Airmail and prices are as follows:

Order Value
Shipping Cost
Less than £25 £4.50
£25 to £50 £6
£50 to £100 £8
Over £100 £15

 

For all other countries shipping is done via Royal Mail Tracked, Signed or Tracked and Signed (depending on the country) and prices are as follows:

Order Value
Shipping Cost
Less than £25 £11
£25 to £50 £15
£50 to £100 £20
Over £100 £25

 

Delivery times on international orders can vary. European deliveries normally take around a week but can sometimes take up to three weeks. Destinations further afield can take longer - typically 2 weeks, but sometime 3 weeks. Please do get in touch with us if you are worried where your order might have got to. Unless it has been sent via Tracked and Signed we are unable to provide tracking details, however we can give you a prediction on when you can hope to receive it.

If you have any problems getting a shipping price for your order, please get in touch with us via email - trevor@ghd-repair.co.uk