GHD hair straightener can be repaired for £25.94
If you wish to send your Hair Straighteners away for repair then we can offer a complete hair straightener repair service for the GHD brand.
The flat rate of £25.94 includes all electrical parts, plastic plate mounting parts, labour, packaging and return postage. The only things that are not included is if a replacement arm or ceramic plate is required, for example if the hinge is broken or damage has been done by the customer during a failed attempt at repair. Replacement arms will be charged at £15 (we will contact you once we have inspected your GHDs and worked out what is required). Ceramic plates are charged at £10 each and are changed only if the customer has requested them to be changed. Other than that there are no hidden part costs. All genuine GHD models (including the GHD3, 3.1b, 3.3, SS (wide), SS2, MS, 4.0B, 4.1B, 4.2B, 4.2B, SS4.0, MS4.0, Mk5, SS5 etc) can be repaired, apart from the Mk6 Eclipse and Mk7 Platinum models. The Mk6 Eclipse and Mk7 Platinum models are not currently repairable by anyone and have been designed to be a throw away item unfortunately.
All repair work comes with a 3 month warranty against the same components failing again and includes a comprehensive PAT test.
To see our PAT paperwork have a look at a the additional images - you will see Trevor's Certificate of training and the calibration certificate for our PAT machine.
We aim to return 95% of all irons within 48 hours of receiving them.
Your GHD's will be returned using the Royal Mail's 1st Class Signed For service.
|For Customers in New Zealand and Australia, please visit our New Zealand based website for a New Zealand Based GHD Repair Service|
Para los clientes en España, por favor visite nuestro sitio web en base española para un servicio de reparación de España basado en GHD
For Customers in Spain, please visit our Spanish based website for a Spain Based GHD Repair Service
The process for sending your straighteners for repair involves three simple steps:
Purchase this item from our shop. You will then receive an order reference number via email. If the email does not appear within a few minutes of ordering, please check your spam folder or drop us an email.
If you would rather not make payment over the internet in advance, just print and complete this form (or make sure you include all these details on a piece of paper) and include it with your GHDs. But please note, if we are unable to contact you to collect the payment for any reason the return of your irons will be delayed until we have managed to contact you.
Pack your GHDs in a jiffy bag with some bubble wrap so that they don't get damaged in the post. Try to keep the plug away from the plates as the metal pins can easily damage the coating. Include a copy of your order number (a print out of your order confirmation email would be ideal) or complete the form mentioned in step 1.
Please do not send irons in their original (heavy) boxes/soft cases or with any accessories as these increase the cost of the postage and we are unable to return them without charging a little extra for the increased postage.
Pop the package in the post to the following address:
284 Newton Road
We recommend you use a recorded postal service (Signed For or Special Delivery) to avoid your irons getting lost in the post.
During the cold winter months your irons may be very cold when they are returned by the Royal Mail.
Please allow them to warm up to room temperature before use.
- We replace R8/R11 MELF resistors in mk4 and mk5 irons by default, even if they don't look faulty, as we know these fail regularly.
- We are unable to repair the GHD Mk6 Eclipse or GHD Mk7 Platinum models.
- We have kept the cost of this repair service to the minimum possible which means unfortunately we are unable to accept discount codes on this item.
- In the unlikely event that your GHDs are beyond repair you will be refunded in full or you will be offered an alternative.
- Please do not send in fake GHDs - they cannot be repaired using this service and you will be charged for return postage costs, currently £5. If you suspect that your GHDs could be fake then please contact us and we should be able to tell you. Or view our Guide to Fakes video HERE.
How do I know you are genuine and will do a good job?
We are a professional outfit who operate from a dedicated workshop. We don't do the repairs in the spare bedroom like some people advertising their services online! We have various ways for customers to post feedback on our services - via our forum, via email or by adding reviews to products on our shop (for example click on the reviews tab here or here). All this feedback is unprompted from happy customers!
Does your service include a PAT Test?
Yes! Click on the Additional Images tab above to see copies of our training and calibration certificates
How long will it take?
Your irons should be returned to you within 3-5 working days from the day you post them and often quicker. e.g. You send them to us via 1st class post on a Monday, we get them on Tuesday, repair and test them overnight, they are posted Wednesday morning so they are back with you on Thursday.
Can I pay with Paypal?
Yes - order the repair via our shop and you can choose to pay with Paypal.
I'm not in the UK - can you send my GHDs back to an overseas address?
Unfortunately not. We've had problems with import duties being applied to irons sent to us and have had problems with irons being lost in the return postage. Therefore, with regret, we have decided to no longer offer international repairs. If you are in Spain or New Zealand/Australia please see our local sister websites that offer a similar repair service.
Do you close for Christmas and the New Year?
We are Closed on Christmas Day and Boxing Day only.
GHD Repair Service
- Product Code: repair_service
- Availability: In Stock