Help! My GHDs are broken! What shall I do?

Assuming they are genuine GHDs, then you've got three options. You want to make sure they are genuine however, as if they are fake, then your options are very limited! To find out about fake GHDs and how to spot them, see the fake GHD webpage.

1) Warranty Claim

If your GHDs are still covered under warranty, then it makes sense to talk to GHD (via their website or via twitter) and see what they will do about the problem (even if you've not got the receipt!).

Please note that for older models of GHD (presumably ones they no longer sell, such as the GHD3 and 3.1B) that are out of warranty GHD will not fix them and will charge you if you want them back. Whatever they say about your irons, we can still repair all electrical problems with these models.

Mk3 GHDs (GHD3, 3.1B, SS2 etc) are covered by a 1 year warranty. 

Mk4 GHDs (4.0B, 4.1B, 4.2B, SS4.0 etc) are covered by a 2 year warranty.

Mk5 GHDs are covered by a 2 year warranty.

Mk6 Eclipse and Mk7 Platinum GHDs are covered by a 2 year warranty.  We will never be able to repair the Eclipse or Platinum irons as they have been designed as disposable items.

If you want an iron that can be repaired for many years to come, we'd recommend sticking to the Mk4 or Mk5 irons.

2) Fix them yourself

All the common GHD faults are covered in detail on this website and we can supply the spare parts, so if you feel confident enough, you should be able to fix them yourself.

Start on our guides page and have a look at the guide relevant to the generation of GHDs you have

3) Send them off for repair

You can send them away for repair using our fixed fee GHD Repair Service. Please note that we cannot repair the Mk6 Eclipse or MK7 Platinum  models.

 

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