This model is based upon the MK3 GHD straighteners, but it has a wider heater plate. I've only seen them in black. "SS" stands for "Salon Stylers".
I've also seen a couple of mysterious PCB failures on this model. Therefore if you've tested the cable, heaters and everything else looks ok, then I'd suggest trying to replace the PCB.
If the plates are falling out, then you probably need a new plate mounting part. A replacement guide for this part is available here. The replacement part is here. If that one is not in stock, then the SS2 equivalent is also compatible.
The procedure for replacing the mains cable is just the same as for the GHD 3.1b straighteners and therefore you can follow this guide. This model uses the standard GHD type 1 cable and new cables are available from the online shop.
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