Warranty & Returns

We remove the financial risk of repairing GHDs by having a generous returns policy. We offer two types of return. If you have any questions about how this policy applies to you, please do get in contact with us.

Full Refunds - Unused Parts

If you wish to return an item that is the same condition as you received it then we are more than happy to offer you a full refund. e.g. if you fit a cable but find that it doesn't solve the problem, immediately remove it and send it back to us for a full refund.

Please post it back to us with a note of your name, address, order number (you'll find it on the order confirmation email) and a brief reason for return. Our returns address can be found on the contact page. Unless we have sent the wrong part the you'll need to pick up the cost of return postage.

Partial Refunds

If you've install a part and find it doesn't solve your problem, but in the process have made the part look used (and therefore we would be unable to sell it as a "new part") then we will still accept a return but will charge a 25% restocking fee. This means if you paid us £10 for a part and then returned it in a used condition then we would refund you £7.50. e.g. if you fitted a heater element thus bending the wires and covering it in thermal paste.

Please post it back to us with a note of your name, address, order number (you'll find it on the order confirmation email) and a brief reason for return. Our returns address can be found on the contact page. Unless we have sent the wrong part the you'll need to pick up the cost of return postage.

Parts Warranty

All our parts carry a 12 month warranty against manufacturing defects. If you have any problems just get in contact with us and we'll sort the problem. You don't even need to know the details of your order.... we can work that out for you. Even if your part lasts longer than 12 months, but you don't feel it has lasted as long as you would have hoped, please contact us and we'll see what we can do! We want you to be happy with our service so that you tell your friends about us!