Unfortunately the demand for the Platinum repair service has exceeded all expectations and our supplier has run out of the parts required..
We have been forced to suspend the Platinum repair service until parts have arrived.
This is likely to be in the New Year 2020.
We apologise for the inconvenience this has caused.
All repairs already received as of 13-11-2019 have been repaired and will be sent back to customers early next week 18-11-2019
GHD Platinum S8T261 hair straighteners can now be repaired for £60
If you wish to send your Hair Straighteners away for repair then we can offer a complete hair straightener repair service for the GHD Platinum S8T261.
The flat rate of £60 includes all electrical parts, labour, packaging and UK return postage (i.e. UK return postage is not extra, as it is included in the £60 price!). Repair orders that are being returned to a European member country are charged an additional £15 for Royal Mail "International Tracked & Signed" postage.
Please note that GHD Platinum S8T261 irons come in many different colours and patterns! All are repairable, so long as the label on the arm says S8T261.
Faults that can be repaired are as follows;
Damaged Mains Cable.
Flashing Red LED.
Flashing Red Light Circle With Bleeping Noise.
Not turning On.
Red Light Of Death.
The only things that are not included is if a replacement arm or ceramic plate is required, for example if the hinge is broken or damage has been done by the customer during a failed attempt at repair. Please contact us if you have a broken arm or scratched ceramic plate, we will then check stock availability and provide a costing.
All repair work comes with a 3 month return to us warranty against the same components failing again and includes a comprehensive PAT test.
To see our PAT paperwork have a look at a the additional images - you will see Trevor's Certificate of training and calibration certificate.
GHD Platinum irons are complex and time consuming to work on. We usually return them fully repaired within 5 to 7 working days.
Your GHD's will be returned using the Royal Mail's 1st Class service with on-line delivery confirmation in the UK and International Tracked & Signed service in the EU.
|The GHD Platinum Plus S8T262 is not repairable.
The process for sending your straighteners for repair involves three simple steps:
Purchase this item from our shop. You will then receive an order reference number via email. If the email does not appear within a few minutes of ordering, please check your spam folder or drop us an email.
Pack your GHDs in a jiffy bag with some bubble wrap so that they don't get damaged in the post. Try to keep the plug away from the plates as the metal pins can easily damage the coating. Include a copy of your order number (a print out of your order confirmation email would be ideal) or print and complete this PDF form.
Please see the bottom of this page for our packing guide video.
Please do not send irons in their original (heavy) boxes/soft cases or with any accessories as these increase the cost of the postage and we are unable to return them without charging a little extra for the increased postage.
Pop the package in the post to the following address:
284 Newton Road
We recommend you use a recorded postal service (Signed For or Special Delivery) to avoid your irons getting lost in the post.
During the cold winter months your irons may be very cold when they are returned by the Royal Mail.
Please allow them to warm up to room temperature before use.
We are unable to repair the GHD Mk6.0 Eclipse or the latest GHD Gold irons.
- We have kept the cost of this repair service to the minimum possible which means unfortunately we are unable to accept discount codes on this item.
- In the unlikely event that your GHDs are beyond repair you will be refunded in full or you will be offered an alternative.
- Please do not send in non repairable models or fake GHDs - they cannot be repaired using this service and you will be charged for handling and return postage costs, currently £10 in the UK, £15 for EU countries. If you suspect that your GHDs could be fake then please contact us and we should be able to tell you. Or view our Guide to Fakes video HERE.
How do I know you are genuine and will do a good job?
We are a professional outfit who operate from a dedicated workshop. We don't do the repairs in the spare bedroom like some people advertising their services online! We have various ways for customers to post feedback on our services - via our forum, via TrustPilot or by adding reviews to products on our shop (check the reviews tab just below the product image above). All this feedback is unprompted from happy customers!
Does your service include a PAT Test?
Yes! Click on the Additional Images tab above to see copies of our training certificate.
How long will it take?
Your irons should be returned to you within 5-7 working days from the day you post them and often quicker. Return postage for EU repairs may take longer.
Can I pay with Paypal?
Yes - order the repair via our shop and you can choose to pay with Paypal.
I'm not in the UK - can you send my GHDs back to an overseas address?
We offer repairs to customers in all EU member countries. Shipping of £15 for return of the repaired irons will automatically be added to a repair service order for European return addresses.
Do you close for Christmas and the New Year?
We are Closed on Christmas Day and Boxing Day only.
How to wrap your irons
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GHD Platinum Repair Service
- Product Code: platinum_repair_service
- Availability: Out Of Stock